ATM USER TO BE CAUTIOUS

I would like to share a real life story with all my friends andespecially all my colleagues and all Maybank account holders.

This incident happened on today evening. I went to thePJ State (Also known as PJ New Town) Maybank to withdraw RM500.Unfortunately for me, only 9 RM50 notes came out instead of 10.

What happened was, one of the RM50 notes was folded exactly in half andplaced at a corner of the stack (Please refer to the attached pictures above showing how two RM50 notes can be counted as three).

I was so upset because I have no proof that the ATM did not give me the correct amount. After much hesitation, I finally decided to callMaybank to complain about the incident knowing that I may not get back mymoney. But at least I can caution them of such incident.

When I told of my situation to the Maybank Customer ServiceRepresentative, to my surprise, I was informed that I'm not the firstvictim. It seems that similar cases have occurred before. The ladyexplained that it is the malfunction of the ATM and the money mayaccidentally get folded in half.

However when questioned, she was unable to explain to me why the moneycan be folded exactly in half and placed nicely in the corner of thestack.

I believe this is the new technique of cheating money, done by thepeople who are responsible of placing the money into the ATMs. In thestack of money which is to be placed into the ATM, one RM50 note is foldednicely in half, for every one note taken out of the stack of money.

The folded RM50 notes are then placed at the edge of the stack andpositioned in the ATM where the money would be counted. With that done,every one folded note would be counted by the machine as two notes.

I may be wrong about how and why it happened, but I would like to warneveryone about this incident. Please be careful when withdrawing moneyfrom the ATM (it may happen to other banks as well) and do count yourmoney to be sure. If such an incident really happened to you (*touchwood*), please do call up the bank to complain about this.

If everyone keeps quiet about this, the bank may be unaware of suchincidents and the people responsible may just continue doing what theydo without getting caught! Even if it is actually because of the ATMmalfunctioning, the bank should know about this and there is also achance of you getting your money back.